If the 'Forgot your password' thing was a person

Summary by Krater

A man attempts to redeem reward points on his account to get a new tablet, but runs into an escalating series of absurd password restrictions and lockouts.

From the video

Answers: What happens when you try to redeem reward points with an absurd password system?

• Password requirements
• Account lockout
• Reward points redemption
• Customer account recovery

What it concludes

• The account has been locked out for 60 days due to suspicious activity after multiple incorrect password attempts.