The Horrors of Being a Facebook Moderator | Informer
A video on YouTube. In Documentaries, a Krater category.
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A former Facebook content moderator describes the psychological toll of reviewing disturbing videos, detailing the inadequacy of company mental health support and the eventual 2020 class-action settlement.
From the video
Answers: What is it like to work as a content moderator for Facebook?
- content moderation trauma
- PTSD in tech workers
- Facebook content moderation policies
- psychological impact of online violence
- corporate wellness support
What it concludes
- Content moderators are exposed to highly disturbing material on a daily basis, leading to psychological trauma and PTSD.
- Facebook's internal mental health and wellness support for moderators was inadequate and treated as window dressing.
- In 2020, Facebook settled a class-action lawsuit mounted by US content moderators, providing monetary compensation and promising technology to limit exposure to graphic materials.
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