The Horrors of Being a Facebook Moderator | Informer

A video on YouTube. In Documentaries, a Krater category.

Summary by Krater

A former Facebook content moderator describes the psychological toll of reviewing disturbing videos, detailing the inadequacy of company mental health support and the eventual 2020 class-action settlement.

From the video

Answers: What is it like to work as a content moderator for Facebook?

content moderation trauma
PTSD in tech workers
Facebook content moderation policies
psychological impact of online violence
corporate wellness support

What it concludes

Content moderators are exposed to highly disturbing material on a daily basis, leading to psychological trauma and PTSD.
Facebook's internal mental health and wellness support for moderators was inadequate and treated as window dressing.
In 2020, Facebook settled a class-action lawsuit mounted by US content moderators, providing monetary compensation and promising technology to limit exposure to graphic materials.

Rate it, review it and add it to your lists in Krater.

Titles and thumbnails from YouTube. Krater isn't affiliated with, endorsed by or sponsored by YouTube or Google.