What I Wish I Knew Sooner After 40 Years of Contracting

Summary by Krater

An experienced contractor shares hard-earned lessons and best practices for residential remodeling and addition contractors, emphasizing that client satisfaction and relationship management are just as important as the physical construction work.

From the video

Answers: What are the most important lessons to learn for residential remodeling and addition contractors?

• Residential remodeling contractor business practices
• Client relationship management in construction
• Job site cleanliness and etiquette
• Subcontractor management
• Managing client expectations during home remodels

What it concludes

• Remodeling a home while clients are living in it means you are volunteering to become part of their family for a while.
• The quality of your work is the cherry on top, but the overall experience and how you handle client relationships is what clients will remember and brag about.
• Contractors should always include enough labor in their bids and prices for daily job site cleanup to keep the work area as clean as Disneyland.
• Never bring your dog to a job site until you have established enough rapport and received explicit permission from the client.
• The degree of satisfaction clients provide as a byproduct of good work is actually what you are selling.